Terms of Service

Last updated: August 2026

1. Acceptance of terms

By using the Livinkey admin console, mobile apps (Tenant, Guest), and associated services, you agree to be bound by these Terms of Service. If you do not agree, please refrain from using the platform.

2. Description of service

Livinkey provides a comprehensive PG management platform that includes:

• Admin Console: Manage tenants, guests, PGs, rooms, bills, payments, maintenance, documents, feedback, and notifications.
• Tenant App: View rent status, pay bills, submit maintenance requests, upload documents, give feedback, view notifications.
• Guest App: Browse PGs, view ratings, search, and contact property admins.

3. Admin account responsibility

Each admin is responsible for:

• Keeping login credentials (email and password) confidential.
• All actions performed under their account, including changes to tenant, guest, billing, document, and messaging records.
• Immediately notifying Livinkey of any unauthorized use or security breach.

4. Permitted use & permissions

Access to each management module (tenants, guests, bills, PGs, maintenance, documents, feedback) is granted individually by a Super Admin. Permissions include:

• View: Read-only access to records.
• Add: Create new records.
• Edit: Modify existing records.
• Delete: Remove records (subject to audit and retention policies).

Permissions may be changed or revoked at any time without prior notice.

5. Data handling & confidentiality

Admins may only view or process tenant/guest data (identity documents, payment records, contact details, etc.) as required to operate the property. You must not:

• Export or share personal data outside approved channels.
• Use data for any purpose other than providing Livinkey services.
• Store or process data insecurely.

6. Tenant & guest obligations

Tenants and guests agree to:

• Provide accurate and complete information during registration.
• Upload valid and authentic documents (passport, visa, Aadhaar, etc.).
• Make timely payments as per bills generated.
• Submit maintenance requests with accurate descriptions.
• Provide honest feedback to help improve services.

Failure to comply may result in suspension or termination of access.

7. Billing & payments

Bills are generated monthly and include rent, electricity, maintenance, and other charges. Payment methods include:

• Online: UPI QR code, payment links, partial payments.
• Cash: Verified by admin with OTP confirmation.

Late fees (₹100/day) apply after the 7-day grace period. Fines are automatically calculated and notified via email.

8. Document submission

Tenants must upload required documents based on their residency:

• International: Passport, visa, arrival stamp, C-Form, e-FRRO, passport-size photo, university ID.
• National: Passport-size photo, tenant Aadhaar, parent Aadhaar, university ID.

Documents are verified by admins. Failure to upload valid documents may affect accommodation.

9. e-FRRO monitoring

For international tenants, e-FRRO expiry dates are tracked. Automated email notifications are sent at 7, 14, and 30 days before expiry. Tenants must renew their e-FRRO on time to avoid legal issues.

10. Maintenance requests

Tenants can submit maintenance requests (Plumber, Electrician, Carpenter, RO, AC, WiFi, Cleaning, C-Form, Check-out, Others). Requests are processed by admins and updated through pending → in-progress → completed statuses.

11. Feedback & ratings

Tenants may submit feedback once per stay, rating (1–10) categories such as living experience, maintenance, communication, amenities, and technology. Feedback is used to improve PG services and is visible to admins.

12. Intellectual property

All content, logos, and software used in the Livinkey platform are the property of Livinkey. You may not copy, modify, or distribute any part of the platform without explicit written permission.

13. Termination & suspension

Livinkey reserves the right to suspend or terminate any account (Admin, Tenant, Guest) if:

• Terms are violated.
• Fraudulent or illegal activity is suspected.
• Payment is overdue beyond the allowed grace period.

14. Disclaimer of warranties

The Livinkey platform is provided "as is" without warranties of any kind. We do not guarantee that the service will be uninterrupted, error-free, or secure from unauthorized access.

15. Limitation of liability

To the fullest extent permitted by law, Livinkey shall not be liable for any indirect, incidental, or consequential damages arising from the use of the platform.

16. Changes to these terms

Livinkey may update these terms periodically. Continued use after changes constitutes acceptance. Significant changes will be communicated via email or in-app notification.