Privacy Policy

Last updated: August 2026

1. Information we collect and store

Livinkey collects and stores the following categories of personal data solely to operate PG accommodation services:

• Tenant & Guest data: Full name, email, phone number, nationality, gender, residency status (national/international), room assignment, PG assignment, rent amount, security fee, payment dates, arrival date.
• Identity & immigration documents: Passport, visa, arrival stamp, C-Form, e-FRRO, Aadhaar (tenant and parent), university ID, passport-size photo.
• Payment & billing history: Rent, electricity, maintenance, other charges, fines, payment proofs, cash payment records, transaction IDs.
• Maintenance requests: Issue type, description, service date, attached images.
• Feedback & ratings: Tenant feedback on living experience, maintenance, communication, amenities, technology.
• Admin data: Name, email, phone, role (super_admin / admin), ID document, permissions, login activity (OTP, reset tokens).

2. How your data is used

All collected data is used strictly for:

• Managing tenant/guest profiles, room assignments, and billing.
• Generating bills and processing payments (online, cash, partial).
• Handling maintenance requests and support tickets.
• Collecting feedback to improve PG services.
• Authenticating admins via email + OTP and role-based permissions.
• Sending service-related emails (bill notifications, OTPs, password resets, e-FRRO expiry alerts).

Data is never shared with third parties for marketing or unrelated purposes.

3. Document storage & retention

Uploaded identity and travel documents are stored securely in Cloudinary and are visible only to admins with granted access. Authorized admins can view, download, or delete documents directly from a tenant's profile. Documents are retained as long as the tenant's account is active or as required by applicable law.

4. Messaging data

Conversations between admins and tenants/guests are automatically removed 30 days after being sent. Admins may also delete messages earlier manually. Custom bill messages and QR codes expire after the configured validity period.

5. Cookies & tracking

The Livinkey admin console uses session tokens (JWT) for authentication. No persistent cookies are used for tracking or analytics.

6. Data security

Access to tenant data is protected through:

• Role-based permissions (view, add, edit, delete per module).
• Two-factor verification (email OTP) for every admin sign-in.
• Secure hashing of passwords and OTPs (bcrypt).
• Encrypted transmission via HTTPS.

7. Your rights

Tenants and guests may request:

• Access to their personal data stored in the system.
• Correction of inaccurate or incomplete data.
• Deletion of their data (subject to legal and operational retention requirements).

To exercise these rights, contact your property admin or email livinkey@gmail.com.

8. Changes to this policy

This privacy policy may be updated periodically. Continued use of the Livinkey platform after an update constitutes acceptance of the revised policy. Significant changes will be communicated via email or in-app notification.